Frequently Asked Questions
Everything you need to know about keeping your pool crystal clear.
What is the standard shipping time for pool maintenance equipment?
Orders at AppaeTech Pool Supplies are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location.
Do you offer a warranty on AppaeTech pool pumps and filters?
Yes, all our mechanical equipment comes with a standard 1-year limited warranty covering manufacturing defects to ensure your pool stays functional all season long.
What is your return policy for unused chemicals and supplies?
We accept returns on unopened and unused products within 30 days of purchase. Please note that hazardous materials like certain pool chemicals may require special shipping handling for returns.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your cleaning robots compatible with saltwater pools?
Absolutely. Our range of AppaeTech robotic pool cleaners is specifically designed to be safe and effective in both chlorine and saltwater environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.